Customer Service/FAQ
We operate normal business hours of 8-5, M-F. Since we are a small outfit, we spend most of our time packing and shipping from our several warehouses. We do not have dedicated phone staff, and rely heavily on the website to inform, communicate and accept orders.
For the QUICKEST answers to any questions you may have, please email us at Info@BigCamo.com. We read and respond to email at a much faster rate than we can catch phone calls, since we are a small company. We apologize in advance if we cannot catch every phone call when it's busy.
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Question: "I have a Priority Order - how can I make it happen as fast as possible?"
Answer: Online orders take precedence, and Next Day and 2nd Day Air Packages receive the highest priority. BUT - we generally ship every order placed prior to 2:30pm CST that same day. We ship UPS, Mon-Fri.
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Question: "I need International Ordering and Shipping - what do I do?
Answer: Please look here: INTERNATIONAL ORDERING INSTRUCTIONS, SHIPPING and BROKERAGE TABLES. Once your order and address are here, we can make a careful estimate of Shipping costs. We will get your card info at the time you approve the Shipping
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Question: Can I use a Gift Card?
Answer: Maybe...We will only accept a Gift Card as payment under the condition that it is "bank issued" by a brand of card we already accept (e.g. Visa). There's a good chance your Gift Card will not process correctly online, as they tend to trigger fraud alerts on our processor platform. There's nothing we can or will do about that, except advise that you can expect issues. ALSO - we do not accept multiple forms of payment for individual orders. Each order must have a complete and unique payment source, whether it's PayPal, your credit/debit card or a single gift card.
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Question: Can I get a catalog mailed out?
Answer: We don't print paper catalogs any longer. They were never up to date, as our inventory changed so rapidly. They are also hideously expensive, so we spent the money on more items and tried to keep our pricing down. We also keep the website up-to-date on a daily basis to reflect accurate stocks.
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Question: What's up with all the "Out of Stock" Items?
Answer: Rather than being able to simply pick up the phone and order more stuff, most of our products get made in limited productions, or are only available once or twice a year. In recent years, we saw the worst supply-related issues we have ever seen, affecting everything from waders to tees. As we are not a large company, our orders don't always rate first priority with our suppliers who are working hard against tough conditions, too. If you have a question about an item, just email/ask about it specifically and we will try to give you our best estimate for a restock, if it's in the cards. THANKS and SORRY for any out-of-stocks - we'll keep fighting!
If you don't see what you're looking for, please let us know. We may have a chance at acquiring it for the store at BigCamo.com, or we may know where else to look for it. If you have found a super solution to a Big or Tall problem, please let us know - We guarantee YOU AREN'T THE ONLY ONE LOOKING FOR IT, and we're all in this together. THANKS for visiting with us!
